Embracing Virtual Care: A Roadmap for Healthcare Practices
A practitioner perspective by Hari Prasad, Founder and CEO, Yosi Health.
The argument
Practices should scale virtual care through phased rollouts, not big-bang launches: start with pilots in one or two services, train staff thoroughly, pick flexible technology that integrates with existing systems, and keep patients engaged throughout.
Why we picked it
The HTC editorial desk curates practitioner perspectives that pass a simple test: would a health system executive, product leader, or investor act differently after reading it? This piece by Hari Prasad earns its place - it comes from the operating trenches of telehealth & virtual care, not the conference stage, and it takes a position specific enough to disagree with.
The bigger picture
The AI adoption question runs through every executive conversation in 2026. The evidence base is finally arriving: the largest controlled study of ambient documentation, published in JAMA, found clinicians saved 16 minutes of documentation time per day - but only a third of users hit the usage threshold for maximum benefit (our coverage). Meanwhile Rock Health has stopped labeling AI as a differentiator at all, because every company claims it - which is exactly why operating discipline of the kind described here separates winners from demo-ware.
Read it alongside our own reporting in Telehealth & Virtual Care, where the data behind this debate is covered daily on the HTC Wire.